Skip Navigation LinksITIL-Expert

ITIL Expert Package – Capability Module

ITIL Intermediate One-Day Fast Track (SO / OSA)

Course Description:

ITIL is comprised of five core publications: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement, promoting alignment with the business as well as improving operational efficiency. The official ITIL qualification scheme describes two streams, the Service Lifecycle Stream and the Service Capability stream.

Both ITIL SO (Service Operation) Exam and IT OSA Exam are part of the ITIL Intermediate certification (different stream). The course prepares candidates to take the ITIL   Service Operation Intermediate exam in just ONE day as well as providing valuable knowledge that can be implemented in the workplace. Candidate should had chosen either Capability Stream or Life Cycle Stream. 

Course and Learning Objectives:

At the end of this course, you will learn:

  1. The concept of Service Operation and Service Management
  2. The role of Lifecycle and Operational activities (requirement and considerations)
  3. The Service Desk concept
  4. Managing Changes
  5. Challenges, Critical Success Factors and Risks
  6. The purpose, goal and objectives:
  • Event Management Process
  • Incident Management Process
  • Problem Management Process
  • Request Fulfillment Process
  • Access Management Process

Course Approach:

Participants will learn the principles and core elements of the Service Operation as well as focusing on the processes & roles, activities and their execution throughout the Service Lifecycle. An interactive approach is used combining lecture, discussion and case study experience with pass exam questions to prepare participants to pass the OSA and SO Exam.

Course Student Material:

Students will receive an ITIL Operational Support & Analysis classroom workbook containing all of the presentation materials, course notes, case study and sample exams.

Detail Topic Covered:

  1. Overall Case Study
  2. Event Management
  3. Service Desk
  4. Incident Management
  5. Problem Management
  6. Request Fulfillment
  7. Access Management
  8. Other Functions
  9. Technology and Implementation Considerations
  10. Activities, Processes and integration
  11. Challenges and Critical success factor and Risk

ITIL Intermediate One-Day Fast Track (SD/PPO)

Course Description:

ITIL is comprised of five core publications: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement, promoting alignment with the business as well as improving operational efficiency. The official ITIL qualification scheme describes two streams, the Service Lifecycle Stream and the Service Capability stream.

 

Both ITIL SO (Service Design) Exam and IT PPO (Planning, Protection and Optimization) Exam are part of the ITIL Intermediate certification (different stream). The course prepares candidates to take the ITIL SD/PPO Intermediate exam in just ONE day as well as providing valuable knowledge that can be implemented in the workplace. Candidate should had chosen either Capability Stream or Life Cycle Stream.

Course and Learning Objectives:

At the end of this course, you will learn:

The concept of Service Design and Service Management

The role of Lifecycle and Design activities

Challenges, Critical Success Factors and Risks

The purpose, goal and objectives:

  • Design Coordination Process
  • Service Level Management Process
  • Service Catalogue Management Process
  • Availablity, Capacity, Continuity and Information Security Process
  • Supplier Management Process

Course Approach:

Participants will learn the principles and core elements of the Service Design as well as focusing on the processes & roles, activities and their execution throughout the Service Lifecycle. An interactive approach is used combining lecture, discussion and case study experience with pass exam questions to prepare participants to pass the SD and PPO Exam.

Course Student Material:

Students will receive an ITIL SD/PPO classroom workbook containing all of the presentation materials, course notes, case study and sample exams.

Detail Topic Covered:

  • Overall Case Study
  • Service Design processes
  • Technology and Implementation Considerations
  • Activities, Processes and integration
  • Challenges and Critical success factor and Risks

ITIL Intermediate One-Day Fast Track (SOA)

Course Description:

ITIL is comprised of five core publications: Service Strategy, Service Design, Service Transition,

Service Operations and Continual Service Improvement, promoting alignment with the business as well as improving operational efficiency. The official ITIL® qualification scheme describes two streams, the Service Lifecycle Stream and the Service Capability stream.

The Service Lifecycle stream focuses on ITIL practices within the Service Lifecycle context. The prime focus is the Lifecycle itself as well as the process and practice elements used within it.

The Service Capability stream is for those who wish to obtain an in depth understanding of ITIL processes and roles. Attention to the Service Lifecycle is illustrated as part of the curriculum but the primary focus is the on the process activities, execution and use throughout the Service

Lifecycle.

The ITIL® SOA (Service Offerings & Agreements) course is part of the ITIL® Intermediate

Capability certification stream. The course prepares candidates to take the ITIL® Service

Offerings & Agreements intermediate exam as well as providing valuable knowledge that can be implemented in the workplace.

 

Course and Learning Objectives:

• The purpose, goal and objectives of the Service Level Management (SLM) process

• The concept of Service Management as a practice

• The functions & processes across the Lifecycle

• The Service Portfolio and its relationship with the Service Catalogue and Service Pipeline

• The purpose, goal and objectives of Service Catalog Management

• The purpose, goal and objectives of Demand Management

• The purpose, goal and objectives of Supplier Management

• The purpose, goal and objectives of Financial Management

• Technology Implementation considerations

Course Approach:

Participants will learn the principles and core elements of the Service Capability approach to IT

Service Management as well as focusing on the processes & roles, activities and their execution throughout the Service Lifecycle. An interactive approach is used combining lecture, discussion and case study experience to prepare participants for the ITIL Intermediate Service Offerings & Agreements certification exam as well as providing valuable practical knowledge that can be rapidly applied in the workplace. Integrated case study deepens the participant's appreciation of how ITIL best practices can be applied in order to improve IT performance. Practical assignments are used throughout the course to enhance the learning experience.

Course Student Material:

Students will receive an ITIL SOA classroom workbook containing all of the presentation materials, course notes, case study and sample exams.

 

Concepts Covered:

  • INTRODUCTION
  • SERVICE PORTFOLIO MANAGEMENT
  • SERVICE CATALOG MANAGEMENT
  • SERVICE LEVEL MANAGEMENT
  • DEMAND MANAGEMENT
  • SUPPLIER MANAGEMENT
  • FINANCIAL MANAGEMENT
  • BUSINESS RELATIONSHIP MANAGER
  • ROLES AND RESPONSIBILITIES
  • TECHNOLOGY AND IMPLEMENTATION CONSIDERATIONS

ITIL Intermediate One-Day Fast Track (RCV)

Course Description:

ITIL is comprised of five core publications: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement, promoting alignment with the business as well as improving operational efficiency. The official ITIL® qualification scheme describes two streams, the Service Lifecycle Stream and the Service Capability stream.

The Service Lifecycle stream focuses on ITIL practices within the Service Lifecycle context. The prime focus is the Lifecycle itself as well as the process and practice elements used within it. The Service Capability stream is for those who wish to obtain an in depth understanding of ITIL processes and roles. Attention to the Service Lifecycle is illustrated as part of the curriculum but the primary focus is the on the process activities, execution and use throughout the Service Lifecycle. The ITIL® RCV (Release, Control & Validation) course is part of the ITIL® Intermediate Capability certification stream. The course prepares candidates to take the ITIL® Release, Control & Validation intermediate exam as well as providing valuable knowledge that can be implemented in the workplace.

 

Course and Learning Objectives:

At the end of this course, you will learn:

• The concept of Service Management as a practice

• The purpose, goal and objectives of the Change Management Process

• The purpose of the SACM process and the goal of Configuration Management

• The use of a Configuration Management System (CMS), and its major components, in supporting the effective execution of SACM process

• The purpose, goal, objectives and scope of the RDM process

• The purpose, goal and objectives of the SVT process

• The purpose, goal, objectives and scope of the KM process

• The purpose, goal, objectives and scope of the Service Evaluation process

• The purpose and scope of the Request Fulfillment process

Course Approach:

Participants will learn the principles and core elements of the Service Capability approach to IT

Service Management as well as focusing on the processes & roles, activities and their execution throughout the Service Lifecycle. An interactive approach is used combining lecture, discussion and case study experience to prepare participants for the ITIL Intermediate Release, Control & Validation certification exam as well as providing valuable practical knowledge that can be rapidly applied in the workplace. Integrated case study deepens the participant's appreciation of how ITIL best practices can be applied in order to improve IT performance. Practical assignments are used throughout the course to enhance the learning experience.

Course Student Material:

Students will receive an ITIL RCV classroom workbook containing all of the presentation materials, course notes, case study and sample exams.

 

Concepts Covered:

  • COURSE INTRODUCTION
  • CHANGE MANAGEMENT
  • SERVICE ASSET AND CONFIGURATION MANAGEMENT
  • RELEASE AND DEPLOYMENT MANAGEMENT
  • SERVICE VALIDATION AND TESTING
  • KNOWLEDGE MANAGEMENT
  • SERVICE EVALUATION
  • REQUEST FULFILLMENT
  • ROLES AND RESPONSIBILITIES
  • TECHNOLOGY AND IMPLEMENTATION CONSIDERATIONS

ITIL Intermediate One-Day Fast Track (MALC)

Course Description:

ITIL is comprised of five core publications: Service Strategy, Service Design, Service Transition,

Service Operations and Continual Service Improvement, promoting alignment with the business as well as improving operational efficiency. The official ITIL® qualification scheme describes two streams, the Service Lifecycle Stream and the Service Capability stream. The Service Lifecycle stream focuses on ITIL practices within the Service Lifecycle context. The prime focus is the Lifecycle itself as well as the process and practice elements used within it. The Service Capability stream is for those who wish to obtain an in depth understanding of ITIL processes and roles. Attention to the Service Lifecycle is illustrated as part of the curriculum but the primary focus is the on the process activities, execution and use throughout the Service Lifecycle. The ITIL® MALC (Managing Across the Lifecycle) course offers candidates the ability to achieve the ITIL Expert certification upon passing the ITIL Managing Across the Lifecycle exam. The course prepares candidates to take the ITIL® Managing Across the Lifecycle Intermediate exam as well as providing valuable knowledge that can be implemented in the workplace. This certification completes the ITIL Intermediate Lifecycle and Capability streams by focusing on the knowledge required to implement and manage the necessary skills associated with the use of the Service Lifecycle.

 

Course and Learning Objectives:

• Managing the planning and Implementation of IT Service Management

• Lifecycle positioning and transition

• How to achieve business value with people, process and function

• Challenges, Critical Success Factors and risks to service management

• Risk Management

• Lifecycle project assessment

• Management of strategic change

• Understanding complementary industry guidance

Course Approach:

Participants will learn to implement, manage and improve Service Management according to

ITIL best Practices. An interactive approach is used combining lecture, discussion and case study experience to prepare participants for the ITIL Intermediate Managing Across the Lifecycle certification exam as well as providing valuable practical knowledge that can be rapidly applied in the workplace. Integrated case study deepens the participant's appreciation of how ITIL best practices can be applied in order to improve IT performance. Practical assignments are used throughout the course to enhance the learning experience

Course Student Material:

Students will receive an ITIL MALC classroom workbook containing all of the presentation materials, course notes, case study and sample exams.

 

Concepts Covered:

  • COURSE INTRODUCTION
  • MANAGEMENT OF STRATEGIC CHANGE (MOC)
  • RISK MANAGEMENT
  • PLANNING AND IMPLEMENTING
  • UNDERSTANDING ORGANIZATIONAL
  • CHALLENGES
  • SERVICE ASSESSMENT
  • UNDERSTANDING COMPLEMENTARY INDUSTRY GUIDANCE AND TOOL STRATEGIES
  • EXAM PREPARATION


Course Details and fee:

ITIL Intermediate One-Day Fast Track (SO / OSA)
Date:  7  Jan 2017
Time: 10am - 5pm
Course fee: 8,800 (Including Exam fee )

ITIL Intermediate One-Day Fast Track (SD/PPO)
Date: 14 Jan 2017
Time: 10am - 5pm
Course fee: 8,800 (Including Exam fee )

ITIL Intermediate One-Day Fast Track (SOA)
Date: 21 Jan 2017
Time: 10am - 5pm
Course fee: 8,800 (Including Exam fee )

ITIL Intermediate One-Day Fast Track (RCV)
Date: 4 Feb 2017
Time: 10am - 5pm
Course fee: 8,800 (Including Exam fee )

ITIL Intermediate One-Day Fast Track (MALC)
Date: 11 Feb 2017
Time: 10am - 5pm
Course fee: 8,800 (Including Exam fee )